Lustec Trailers is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
We may collect personal information from you in a variety of ways, including when you:
Visit our website.
Register an account with us.
Make a purchase or place an order.
Subscribe to our newsletter or mailing list.
Contact us through our website, email, or social media.
Participate in surveys, promotions, or competitions.
Provide feedback or reviews.
The types of personal information we may collect include:
Your name
Contact details (e.g., email address, phone number, postal address)
Payment information (e.g., credit card details – please note: for online payments, these are typically processed by third-party payment gateways, and we do not store full card details on our servers)
Demographic information (e.g., age, gender, postcode)
Information you provide when communicating with us.
Usage data (e.g., IP address, browser type, operating system, referring URLs, pages visited, time spent on pages – collected automatically via cookies and analytics tools).
We collect and use your personal information for the following purposes:
To provide you with our products and services.
To process your orders and payments.
To communicate with you about your orders, inquiries, and our services.
To send you newsletters, marketing and promotional materials (where you have opted in).
To improve our website, products, and services.
To personalise your experience on our website.
To conduct market research and analysis.
To comply with our legal obligations.
To protect our rights and property.
We may disclose your personal information to:
Third-party service providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, shipping companies, IT service providers, marketing agencies). These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Law enforcement or government agencies: Where required by law or in response to valid requests by public authorities (e.g., a court order or similar legal process).
Professional advisors: Such as lawyers, accountants, or auditors.
In the event of a business transfer: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
With your consent: We may disclose your information to other third parties with your explicit consent.
We will not sell, rent, or lease your personal information to third parties.
Our website uses "cookies" and similar tracking technologies to enhance your experience and collect information about your usage patterns. Cookies are small data files placed on your device. We use cookies to:
Remember your preferences.
Understand how you use our website.
Improve our website's functionality.
Serve relevant advertisements.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We may use your personal information to send you direct marketing communications about our products, services, offers, and promotions. This may be via email, SMS, or other electronic means. We will only do this where you have provided your express or implied consent.
You can opt-out of receiving direct marketing communications from us at any time by:
Clicking the "unsubscribe" link in our emails.
Replying "STOP" to SMS messages.
Contacting us directly using the details below.
We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. We employ a range of physical, electronic, and administrative measures to safeguard your information. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We may require you to verify your identity before providing access or making corrections.
In some circumstances, we may refuse to provide access or correction in accordance with the APPs. If we refuse your request, we will provide you with written reasons.
If you believe that we have breached the Australian Privacy Principles, you have the right to make a complaint. Please contact us in writing, outlining the details of your complaint. We will investigate your complaint and respond to you in writing within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Online: www.oaic.gov.au
Phone: 1300 363 992
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to review the privacy policies of any website you visit.
We may update this Privacy Policy from time to time by publishing a revised version on our website. The updated policy will take effect immediately upon publication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Lustec Trailers
Gate 3, 250 Karrabin Rosewood Rd
Karrabin QLD 4306
